Cloud Unified Communications – which is also referred to as UCaaS (Unified Communications as a Service) has become a popular choice for modern enterprise communications and collaboration. Rather than purchase, install and maintain an office phone system, users of cloud phone services and UC solutions subscribe to a monthly service from a cloud VoIP provider.
These services are delivered from the vendor’s secure data centers and the vendor takes responsibility for owning, configuring and managing them. Businesses connect to these communications services and applications through the Internet or private connections – and the benefits of the cloud phone systems are plentiful.
“What we offer is a product you could get essentially anywhere, so we need to build a competitive advantage through our service. The way that patients and partners interact with us via our phone system is a significant part of their experience. We absolutely made the right decision going with ShoreTel Connect CLOUD.”
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